Secrets to Profiting from eBay using Positive Feedback and a Money Back Guarantee
How do you truly use positive feedback and a money back guarantee when dealing with online auctions? What if you get negative feedback from a customer – should you give them negative feedback in return?
There are a lot of options and methods for maximizing the amount of positive feedback you receive, helping boost consumer confidence in your products and minimizing (and taking advantage) of negative feedback when you get it.
Feedback for the most part should always be positive to the person who buys the product from you.
The reason I say that is a lot of times people will look at your feedback as a tool to make a decision as to whether or not they want to buy your product based on your feedback.
Personally its been my experience being on many auction sites, as well as eBay, is that there is no benefit to giving negative feedback to anyone.
Of course you’re going to come across people who are going to give you negative feedback no matter how good your product is.
I’ve learned from my experience as a Senior Media Consultant that I am not America’s guest. It doesn’t matter how good your product is or how hard you try to please people, you’re going to come across consumers out there who nothing will ever satisfy them.
So you need to expect negative feedback. That doesn’t mean you have to give that person negative feedback if they give you negative feedback; there’s alternatives to that.
Give positive feedback. If a person gives you negative feedback, ask them questions. Email them a question and ask them to justify the negative feedback. If the negative feedback is justifiable; if its in fact valid for reasons that the consumer has, work on a strategy to eliminate that in the future.
Take the knowledge from a negative feedback and use that for improving your service and your product deliver to the consumer.
Money back guarantees – I think money back guarantees are very valuable. Money back guarantees instill trust in you and your products.
Know this: You’re far better off to offer a money back guarantee. If you’re going to sell products specify a money back guarantee.
If you’re selling a service and its a labor intensive service, specify the terms of the service and the warranty and/or satisfaction guarantee that you offer.
For services, be cautious about a money back guarantee. Specify a satisfaction guarantee. If a customer wants you to do work for them, lets say a customer wants you to build a website for them, be cautious about that.
Use judgment when offering a satisfaction guarantee. Its important that you’re a professional in terms of what you offer but you’re going to back it up with a satisfaction guarantee.
Michael G Perry, along with Timothy Black are the creators of the 2009 eBay Instant Money Making Machine.
To learn more visit eBay Instant Money Making Machine
They help eBay users and business owners build operating models that give them a better return on their time and investment.
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Wow! Looking forward to implementing this information! Thanks a lot.
Thanks Martin for the feedback.. Sometimes, it is just a matter of implementation.